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Directory · Doc. No. FHL-INT-001 INTAKE OPEN · ALL CHANNELS MONITORED

Contact.

The official intake point for heavy-lift mission campaigns — four routed channels for payload program managers, a 24/7 Mission Operations Cell, and one procurement-grade request for mission feasibility.

Request a Mission Feasibility Review Non-mission inquiry
§ 01 — Intake Channels

Four desks. One mission record.

Every inquiry is logged against a mission record before it is routed. Use the directory below to direct your request to the correct desk — procurement officers and program managers should default to the Mission Intake desk, which is staffed by ex-launch mission directors.

Channel A · Mission Intake

Mission Intake Desk

Phone
+1 (321) 555-0142
Hours
Mon–Fri · 06:00–20:00 ET
Routed to
Mission Director on rotation

For payload program managers initiating or scoping a launch campaign. All feasibility inquiries begin here.

Channel B · 24/7 Operations

Mission Operations Cell

Phone
+1 (321) 555-0188
Hours
24 / 7 / 365
Routed to
Ops Cell Lead (38 ex-launch engineers)

For active campaign anomalies, range holds, and on-console emergencies for in-flight integration campaigns only.

Channel C · Headquarters

Cape Canaveral HQ

Address
100 Launch Complex Blvd, Suite 400
Cape Canaveral, FL 32920, USA
Front desk
+1 (321) 555-0100
Visitor hours
By appointment, Tue–Thu
Routed to
Executive Office · Cleared visitors only

Main operating base. Site visits require 10 business days' notice and an executed MNDA on file.

Channel D · European Operations

Bremen EU Office

Address
Airbus-Allee 1, Building H3
28199 Bremen, Germany
Phone
+49 421 555 0142
Hours
Mon–Fri · 08:00–18:00 CET
Routed to
EU Programs Director

Preferred first contact for ESA member-state missions, European constellation operators, and EU export-control filings.

§ 02 — Global Coverage

Three continents. One on-call rotation.

Mission intake is answered around the clock by ex-launch engineers — not a sales queue. Our 24/7 Mission Operations Cell hands off between Cape Canaveral, Bremen, and partner ranges so a live campaign always reaches a human in under fifteen minutes.

24/7 Active Mission Cells

Three geographically distributed ops cells rotate coverage so live campaigns always reach a director on duty.

9 Languages Supported

Intake correspondence handled natively in English, German, French, Spanish, Italian, Japanese, Mandarin, Korean, and Arabic.

22 Time Zones Covered

Continuous engineering coverage across UTC−10 to UTC+9 without a hand-off gap longer than fifteen minutes.

< 4h Average Mission Reply

Median first-response time for inbound mission-feasibility inquiries in 2024 — substantiated, not auto-confirmed.

§ 03 — Routing Manual

Which desk handles what — and what to send.

A procurement officer's first email sets the tempo for the entire campaign. The four panels below specify who answers, what they handle, expected response time, and what to include so the first reply is substantive.

  1. 01
    Missions · Feasibility

    Mission Intake Desk

    Who answers: Mission Director on rotation (12 senior directors across two shifts).

    Scope: New heavy-lift campaigns, manifest changes, feasibility scoping, contract amendments.

    Response target: Substantive technical reply within four business hours.

    Include in your first email: Payload class (kg), target orbit, desired launch window, launch vehicle preference (if any), and a one-paragraph mission objective.

    Email Mission Intake
  2. 02
    Operations · Live Campaigns

    Mission Operations Cell

    Who answers: Ops Cell Lead, 38 ex-launch engineers from Cape Canaveral, Kourou, and Baikonur.

    Scope: Active campaign anomalies, range holds, fairing integration holds, separation telemetry reconciliation.

    Response target: Human pick-up within fifteen minutes, 24/7/365.

    Include: Your campaign ID (e.g., M-2025-024), spacecraft bus identifier, and the anomaly timestamp in UTC.

    Email Ops Cell
  3. 03
    Partnerships · Alliances

    Strategic Partnerships Desk

    Who answers: VP of Partnerships and the Director of Regulatory Affairs.

    Scope: Launch-provider alliances, range-safety MOUs, agency framework agreements, equity investment inquiries.

    Response target: Acknowledgement within two business days; substantive reply within ten.

    Include: Counterparty, nature of the proposed relationship, expected scope and duration, and a named executive sponsor on your side.

    Email Partnerships
  4. 04
    Press · Media · Careers

    Communications & People Desk

    Who answers: Director of Communications (press) and Head of Talent (careers).

    Scope: Editorial requests, awards submissions, conference speaking, recruiting, university relations.

    Response target: Acknowledgement within one business day; substantive reply within five.

    Include: Outlet or institution, deadline, topic, and a brief on your prior coverage or role of interest.

    Email Press Email Careers
§ 04 — Off-Funnel Inquiry

Press, partnerships, careers, vendors.

This form is for non-mission inquiries only. If you are scoping a launch campaign, do not use this form — it routes to our Communications desk and will not be re-routed to Mission Intake. Mission leads should use the Feasibility Review request instead.

What this form is for

  • Editorial and press requests (deadlines, interviews, image rights).
  • Partnership, alliance, and MOU inquiries from executives.
  • Career applications and university-program outreach.
  • Vendor and supplier onboarding (ground support, hardware, services).
Not a mission? Don't use this.

Mission leads are routed to the Feasibility Review funnel so they are answered by a Mission Director — not a generalist inbox.

Request a Mission Feasibility Review

Submitted to Communications & People Desk · Cape Canaveral, FL. Not routed to Mission Intake.

§ 05 — Operations Status

Procurement-grade track record, at a glance.

Four figures that summarize a decade of independent heavy-lift integration work. All numbers are independently verified through 2024 annual disclosures.

186 Campaigns Delivered 412 satellites deployed to orbit · 2014–2024
98.4% On-Spec Separation Rate Ten-year rolling · independently audited
11.3mo Avg. Campaign Cycle vs. industry median of 17 months · 2024
$2.1B Payload Value Integrated Cumulative · heavy and super-heavy class
Next step

Ready to scope a launch campaign?

Book a 60-minute Mission Feasibility Review with the director on rotation. We respond with a substantive technical reply — not an auto-confirmation.

Request a Mission Feasibility Review Review Capabilities
Certifications

ISO 9001 · AS9100D

Clearances

ITAR · EAR Technical Data

Recognition

Top Independent Launch Integrator 2024 · Orbital Quarterly Review

Coverage

Cape Canaveral · Bremen · 9 countries